Support Options

Advanced Support Options

As a registered client of e-on software professional products, you benefit from the following standard support services:

Complimentary 30 Day Maintenance

All purchases of our Professional Products include 30 days of complimentary maintenance.

With the complimentary 30 Day maintenance plan, you receive:

  • Unlimited, priority web-based technical support,
  • Access to EEF releases (Expedited Engineering Fix),
  • Free upgrades during the maintenance period (access to pre-release versions not included).

The 30 day maintenance plan is automatically added to your account after the first activation of your product.

  If you decide to extend this 30 Day maintenance by subscribing to a One Year Maintenance Plan, the yearly maintenance period will extend the 30 days, providing a total of 13 months coverage.


On top of these services, you also have access to the following advanced support options (only available for registered users of Network Rendering Licenses, Vue xStream 2016, Vue Infinite 2016, E-on License Server 2016, PlantFactory Producer 2016, PlantFactory Studio 2016 or PlantFactory Designer 2016):

  • One Year Maintenance Plan

One Year Maintenance Plan

This is an annual maintenance contract that includes a number of benefits:

  • Free upgrades to all new versions released during the subscription period,
  • Accelerated web-based technical support (avg. response time: 1-3 business days*),
  • Access to EEF releases (Expedited Engineering Fix),
  • Access to “Maintenance Only” forums.
  • * If response time is critical to your project, please use Priority Support instead

When can you get under maintenance?

We recommend that you purchase maintenance together with your product. You may also you add maintenance within 30 days of purchasing. This will offer you 13 months of Maintenance coverage, and you will not lose any maintenance time. Please note that you won't be able to place your product under maintenance if you miss this 30 day window.

Read the Maintenance Plan Agreement here.

Network Rendering Maintenance

Placing your RenderNodes or RenderCows under maintenance is a great way to save over 50% on your cost of upgrade.

A one year maintenance plan for RenderNodes* retails for $29.80/year/license, whereas the standard Rendernode upgrade (e.g. from Vue 10 RenderNodes to Vue 11 RenderNodes) retails for $59/license!

A one year maintenance plan for RenderCows retails for $39.80/year/pack of 5 cows, whereas the standard RenderCow upgrade (e.g. from Vue 10 RenderCows to Vue 11 RenderCows) will retails for $99/pack of 5 cows!


  • Free upgrades during the subscription period, including free upgrades to all .5 and full versions.

* a 1 year maintenance plan is already included with all Linux RenderNode purchases.

Yearly Maintenance Renewal Fees


VUE Network Rendering Licenses




Linux RenderNodes



E-on License Server




E-on License Server