Currently Supported Product Versions



VUE 2016 / VUE 2015 / VUE 2014 / VUE 11

PlantFactory 2016 / PlantFactory 2015 / PlantFactory 2014


Carbon Scatter

LumenRT 2015 / LumenRT 4 / LumenRT 3 / LumenRT 2

Carbon Scatter 2017 / Carbon Scatter 2015 / Carbon Scatter 2 / Carbon Scatter

CloudFactory - Ozone

CloudFactory 2017 / CloudFactory 2015 / Ozone 6 / Ozone 5

Please note that we offer tech-support services for the above listed product versions, however, software updates can only be produced on the most recent release (currently: VUE 2016, PlantFactory 2016, LumenRT 2015, Carbon Scatter 2017 and CloudFactory 2017).

Support for older products

Support Services - Feedback Center

Welcome to e-on software's online Feedback Center!

Your feedback is extremely valuable to us. This is why we have designed this section of the website to help you provide feedback in an efficient way.
Using this Feedback Center, you can comment on e-on software products, services, our website or anything else you'd like to say...

Please note that we usually don't respond to feedback. If you expect a response, please use our Technical Support Center or Information Center instead.

Technical Support or Information requests posted to Feedback will be ignored.

Please select below the topic that best matches what you'd like to say:

I would like to provide feedback on:

Press "Continue" to post your feedback now, or "Browse existing feedback" to view comments posted by other users first.

If your issue is not product-related, please click here.

* A technician will normally post a response to your question by the end of the next business day. A copy of this response will also be sent to your e-mail address. Please note that although we do our very best to ensure timely responses to your questions, we occasionally receive a very large number of messages, and it may take a little longer to get your response. Thank you for your understanding.

If you experience difficulties using our Online Support Services, please contact (because of spam, we cannot guarantee that we will get your message - please only post questions about using the Online Support Services; our web team cannot provide technical support).