Currently Supported Product Versions



VUE 2016 / VUE 2015 / VUE 2014 / VUE 11

PlantFactory 2016 / PlantFactory 2015 / PlantFactory 2014


Carbon Scatter

LumenRT 2015 / LumenRT 4 / LumenRT 3 / LumenRT 2

Carbon Scatter 2017 / Carbon Scatter 2015 / Carbon Scatter 2 / Carbon Scatter

CloudFactory - Ozone

CloudFactory 2017 / CloudFactory 2015 / Ozone 6 / Ozone 5

Please note that we offer tech-support services for the above listed product versions, however, software updates can only be produced on the most recent release (currently: VUE 2016, PlantFactory 2016, LumenRT 2015, Carbon Scatter 2017 and CloudFactory 2017).

Support for older products

Support Services - Contacting a Sales Representative

No E-mails Please!

Please do not send any support requests by e-mail: because of spam, we can no longer guarantee that e-mails will reach our support technicians. To avoid any support requests being lost, we now handle all of our technical support online.

  All questions posted using this Online Support Center are usually answered within 2 to 5 business days! (1-3 days if you are under maintenance)  

Getting Information

In order for us to route your request to the most appropriate sales representative, please select the topic that best describes your question, as well as the product you are interested in:

I need info on:

If your issue is not product-related, please click here.

* A technician will normally post a response to your question by the end of the next business day. A copy of this response will also be sent to your e-mail address. Please note that although we do our very best to ensure timely responses to your questions, we occasionally receive a very large number of messages, and it may take a little longer to get your response. Thank you for your understanding.

If you experience difficulties using our Online Support Services, please contact (because of spam, we cannot guarantee that we will get your message - please only post questions about using the Online Support Services; our web team cannot provide technical support).