F.A.Q. - Vue 7 xStream
- When I start a new session of Maya, my viewports are blank, I don't see anything. How to restore default values for viewports and grid after xStream has changed them?
- I get constant crashes while using Vue 7 xStream in 3ds Max 2009.
- Vue 7 xStream xStream doesn't work anymore after installing a service pack for 3ds Max.
- I want to restore the default preferences of Vue. What do I need to do?
- I copy-pasted or duplicated a Vue proxy object. Why doesn't it show up on the render?
- I got a message about an incompatibility between Vue 6 xStream and Vue 7 xStream in Maya for Mac OSX. I can't find the specified Vue 6 file to delete it manually.
- When I animate a camera in Maya or XSI, mental ray applies motion blur only on native objects. How can I apply motion blur on Vue objects as well?
- Is Vue 7 xStream compatible with LightWave 9.6?
- The xStream integration plug-in won't show up in my application.
- What is the E-on License Server, and what is it needed for?
- I Have upgraded to Vue 7 xStream from a Vue 6 xStream Floating License, how do I upgrade the License Server?
- Can I install a Vue license on both my main computer and, say, my laptop?
- Is there a downloadable version of Vue 7 xStream?
- How do I install the downloadable version of Vue 7 xStream?
- I don't have Internet access. How can I activate my product?
- Why is the application asking me for an ativation code everytime I open Vue 7 xStream on Vista?
- What happens if I have to re-install Vue, if I replace my computer or operating system, or if I have HD crash?
- Is there a limit to the number of times I can activate a product?
- Can I use Vue without activating it?
- What is a RenderCow?
- Is Vue 7 xStream translated into other languages than English?
- What are the system requirements for Vue 7 xStream?
- Can Vue 7 xStream standalone application import Poser objects?
- Is xStream compatible with Poser 7?
- I'm importing Poser 7 content, but the morphs are not coming in correctly.
- The extra plant species I purchased for a previous version of Vue don't load in Vue 7 xStream.
- Can I use network rendering with xStream?
- Can I use a single xStream license for network rendering?
- Does xStream support dual screen configurations?
- Can I use MR final gather and GI with Vue 7 xStream?
- Will xStream speed up render times of Vue elements?
- What about Vue fog and haze?
- Can I use Max/Maya/LightWave/Cinema 4D/XSI lights on Vue elements?
- Can I control the render quality of the Vue environment separately?
- I have Vue 7 xStream. Do I also need Vue 7 Infinite?
- Can I move and animate the Vue camera and sunlight directly in Max/Maya/LightWave/Cinema 4D/XSI?
- Will I get matching motion blur between native elements and Vue environments?
- How can I see the native objects when I construct the environment in Vue?
- Can I output floating point images with xStream?
- Is it possible to launch Python scripts in Vue 7 xStream?
- Does Vue 7 xStream integration plugins support "connected" Poser content?
- I don't understand how to add the xStream shelf to Maya. How can I do it?
- Why did I get an unsuported OpenGL warning when I launched Vue 7 xStream for the first time?
- Is Vue 7 xStream the successor product to Vue 6 xStream?
- Are all the modules Vue 7 Complete included in Vue 7 xStream?
- I had a hard drive crash. Does this mean my copy-protected content is lost?
- I've upgraded to Vue 7 xStream from Vue 6 xStream. Can I run both versions on the same machine?
- How can I retrieve my serial number?
|When I start a new session of Maya, my viewports are blank, I don't see anything. How to restore default values for viewports and grid after xStream has changed them?|
In order to allow the edition of large scenes, typically landscapes, the xStream plug-in changes the viewport and grid settings of the Maya scene. In some cases, especially if Maya is not exited normally (either killed by user or a crash occured), the default values are not restored, and these modified values will be used by Maya as default values. You can restore original values by deleting your Maya preference files, which are located in your user folder (please refer to Maya documentation to know the exact location depending on the version of Maya and your operating system). A menu entry has been added to Vue 7.4 and Vue 7.5 to allow you to restore these settings without the need to delete all your preferences. This menu entry can be found in the xStream menu: Maya UI|Restore grid and viewports. It's available starting at build 42713.
|I get constant crashes while using Vue 7 xStream in 3ds Max 2009.|
A bug in the release version of 3ds Max 2009 makes the application instable when the scene becomes complex, especially in terms of viewport rendering. Because xStream scenes use a lot of geometry, textures, etc. 3ds Max becomes much instable when doing simple things like panning the view. This bug has been fixed in 3ds Max 2009 SP1, so it is highly suggested to install this service pack before installing Vue 7 xStream.
|Vue 7 xStream xStream doesn't work anymore after installing a service pack for 3ds Max.|
When installing a service pack for 3ds Max, the configuration files for mental ray may be reset. These files normally contain information to register the xStream shader in mental ray. In order to resotre this information, you need to reinstall the plugin using the xStream plugins installer found on the cd, or the whole application. Applying an update won't restore this information.
|I want to restore the default preferences of Vue. What do I need to do?|
Restoring default preferences can be useful in the following cases:
Restoring the default preferences is done by deleting the following folder:
|I copy-pasted or duplicated a Vue proxy object. Why doesn't it show up on the render?|
In order to properly duplicate a Vue proxy object, you need to use the commands from the xStream menu (Vue7xStream|Edit|Cut, Vue7xStream|Edit|Copy, Vue7xStream|Edit|Paste or Vue7xStream|Edit|Duplicate).
|I got a message about an incompatibility between Vue 6 xStream and Vue 7 xStream in Maya for Mac OSX. I can't find the specified Vue 6 file to delete it manually.|
The file to rename is located here (path is given for Maya 2008):
If there is a problem with permissions (ie. an error tells you "permission denied") you should type the above command with sudo at the beginning of the line (just before the mv). You will be asked to enter your MacOSX administrator password.
|When I animate a camera in Maya or XSI, mental ray applies motion blur only on native objects. How can I apply motion blur on Vue objects as well?|
In Maya and XSI, by default, camera motion blur in mental ray is not computed using raytracing, but using scanline (to speed up rendering). This is not compatible with xStream so you need to make sure the motion blur is computed by mental ray's raytracing engine. In Maya, open the mental ray render options dialog, and in the "rendering features" section, select "Raytracing" instead of "Scanline" or "Rasterizer". In XSI, in the Render Manager dialog, in the "Rendering" tab of mental ray settings, select "Raytracing" as the Type of Primary Rays. In 3ds Max, scanline is automatically disabled by the xStream plug-in.
|Is Vue 7 xStream compatible with LightWave 9.6?|
Vue 7 xStream is compatible with LightWave 9.6. Actually, the same version of the plug-in can be used in either LightWave 9.5 and LightWave 9.6.
|The xStream integration plug-in won't show up in my application.|
Only applications listed in the Requirements page of the Vue 7 xStream product will be able to load the integration plug-in. If your application is older than the ones listed in the Requirements page, the plug-in won't work. If your host application was released after the release of Vue 7 xStream (and before a newer version of Vue is released), you can find a Plugins Installer in the latest update's download page, which will let you install the plug-in for all versions, including new ones.
|What is the E-on License Server, and what is it needed for?|
The E-on License Server is a specific application that you can use to hand out Vue Licenses on Demand. It will turn any Vue license into a floating one. It is usually used in multi-user environments. Example: You are running a studio with 8 computers on a network. There are two artists who use Vue, but they need to access it from any one of the 8 computers. With 2 Vue licenses added to the E-onLicense Server, these artists will be able to run Vue on any two computers at the same time.
|I Have upgraded to Vue 7 xStream from a Vue 6 xStream Floating License, how do I upgrade the License Server?|
You need to contact our Sales department who will give you access to a Free Upgrade to the E-on License Server application.
|Can I install a Vue license on both my main computer and, say, my laptop?|
Yes, you will simply need to activate the license for your laptop as well.
|Is there a downloadable version of Vue 7 xStream?|
Yes, you can purchase the downloadable version of Vue 7 xStream from our online store.
|How do I install the downloadable version of Vue 7 xStream?|
When you complete your order of Vue 7 xStream, you will receive a link to a Vue 7 xStream downloader. Simply double-click on this downloader application to download the Vue 7 xStream CD. The content of the Vue 7 xStream CD will be saved at the location of your choice. You can burn this folder to CD for backup. Launch the installer application to complete the installation of Vue 7 xStream.
|I don't have Internet access. How can I activate my product?|
If the computer running Vue is not connected to the internet, but you have access to the internet otherwise, please visit the following page: https://secure.e-onsoftware.com/register/vue7xstream. If you already have an account with e-on software and your account information isn't automatically located, log into your account manually. Fill-out the registration form. Don't forget to enter your installation code into the appropriate field (the number that starts with "INST-"). Press "Activate", wait while your activation code is generated, then copy the activation code into the Activation dialog of the computer running Vue and press "Finalize activation".
|Why is the application asking me for an ativation code everytime I open Vue 7 xStream on Vista?|
For security reasons, Vista prevents the access to system files. So your activation code is not stored in the system from the start. The only solution to circumvent this, is to right click on the Vue 6 icon and select "Run as admin". The aplication will ask you once again for your Activation code, but will store it in the system files and will not ask for it afterwards. This procedure has to be done only once. After that you can simply launch Vue by double clicking on the Icon as usual.
|What happens if I have to re-install Vue, if I replace my computer or operating system, or if I have HD crash?|
Just re-install Vue and repeat the activation process, if needed.
|Is there a limit to the number of times I can activate a product?|
There is no limit to the number of times you can activate a product for the same system (e.g. after reinstalling the product, replacing your operating system, or recovering from a hard drive crash - see above). However, there is a reasonable limit to the number of different systems for which you can activate a product.
|Can I use Vue without activating it?|
Yes, you an install and run Vue without acivating it. The program wil operate normally, but images will be rendered with a watermark, and the files you create will only be readable on your system.
|What is a RenderCow?|
RenderCow is the name of Vue's standalone multi-processor network rendering engine. A RenderCow must be installed on each computer that is to take part in the network rendering of Vue environments. You can install up to 5 Rendercows with a basic license. You can extend this by purchasing additional RenderCow license packages. RenderCows can only render Vue content.
|Is Vue 7 xStream translated into other languages than English?|
No, Vue 7 xStream is only available in English.
|What are the system requirements for Vue 7 xStream?|
Both Macintosh and Windows systems requirements are available at this page.
|Can Vue 7 xStream standalone application import Poser objects?|
Yes, you can import static and animated Poser content directly in Vue 7 xStream, including dynamic hair and cloth!
|Is xStream compatible with Poser 7?|
Yes, Vue 7 xStream is compatible with Poser 7. Be sure to point to the directory that the Poser.exe file is located in the Vue Options panel, General Options tab, and select the Configure Poser Import button.
|I'm importing Poser 7 content, but the morphs are not coming in correctly.|
Please switch off External Binary Morph Target support on the Misc tab of the General Preferences dialog (CTRL/CMD+K) in Poser before saving your PZ3/PZZ for import into Vue.
|The extra plant species I purchased for a previous version of Vue don't load in Vue 7 xStream.|
The plant format has changed significantly. You need to obtain new versions of the plants from Cornucopia3D.com. Please contact email@example.com with your plant keys and the serial number of the product for which you purchased them. The corresponding plants will be added to your Cornucopia3D account so that you can download them. Contact firstname.lastname@example.org for any further questions.
|Can I use network rendering with xStream?|
Yes. You can use any Max/Maya/LightWave/Cinema 4D/XSI distributed network rendering solution (such as Backburner).
|Can I use a single xStream license for network rendering?|
You need to purchase a separate license for each render node. You can either use full blown licenses, or the cheaper "Vue 7 xStream Render Node" network-render-only licenses.
|Does xStream support dual screen configurations?|
If you're using a NVIDIA video board, you should select the Span option instead of the Dualview one, or else your target application may behave incorrectly (not possible to select native objects anymore, for instance). If you're getting a problem not fixed by this solution, you should first try to disable the dual-screen and see if the problem persists. If the problem is indeed caused by the dual-screen mode, you should update your drivers to the latest version available before contacting our technical support.
|Can I use MR final gather and GI with Vue 7 xStream?|
Yes. When final gather is on, MR uses the Vue atmosphere as a skylight. The color and intensity of the skylight is further affected by the Vue GI settings. This ensures a perfect match between the Vue environment and the indirect lighting. However, xStream gives you the option to disconnect MR from the Vue GI settings, if you wish to control them separately.
|Will xStream speed up render times of Vue elements?|
The rendering of Vue elements in Max/Maya/LightWave/Cinema 4D is done by the same render engine as Vue 7 Infinite/xStream core, which is designed to handle huge polygon counts. Therefore, render times will be the same as in Vue 7 Infinite/xStream standalone application.
|What about Vue fog and haze?|
Vue haze and fog settings (including altitude-dependent fog) are part of the xStream environment shader, so they equally affect both Vue and native elements.
|Can I use Max/Maya/LightWave/Cinema 4D/XSI lights on Vue elements?|
Yes. Any native lights can optionally affect the Vue elements. Area lights are converted to Vue point lights.
|Can I control the render quality of the Vue environment separately?|
In automatic mode, the Vue render quality is linked to the native renderer settings. In manual mode, Vue render settings are independent.
|I have Vue 7 xStream. Do I also need Vue 7 Infinite?|
No. Vue 7 xStream includes all the tools available in Vue 7 Infinite. When running in standalone mode, Vue 7 xStream behaves exactly like Vue 7 Infinite. The only difference between xStream and Infinite is that, on top of the standalone mode, xStream also lets you integrate your environments inside other 3D applications, whereas Infinite only operates as a standalone application.
|Can I move and animate the Vue camera and sunlight directly in Max/Maya/LightWave/Cinema 4D/XSI?|
Yes. Since the Vue camera and sunlight are converted into their native counterparts, they can be moved and animated just like any native Max/Maya/LightWave/Cinema 4D camera and light.
|Will I get matching motion blur between native elements and Vue environments?|
Motion blur settings in Max/Maya/LightWave/Cinema 4D/XSI will also affect Vue elements. Motion blur is equally applied to all the elements in the scene. You can disable motion blur for the Vue scene, as you would for any native object. Post-processed motion blur effects and Vue 2.5 motion blur cannot be used with xStream.
|How can I see the native objects when I construct the environment in Vue?|
You can export any Max/Maya/LightWave/Cinema 4D/XSI object or scene to Vue as reference guides, and delete these objects once you combine the scenes with xStream.
|Can I output floating point images with xStream?|
In order to get a floating point output, you should first select a compatible format in the target application renderer: HDR and EXR are two formats that allow such output. Then, you should open the xStream options dialog and uncheck the "Apply Vue's Post Processing filters" so that the "natural film response" filter won't be applied. If it's enabled, a logarithmic filter is applied to the output, which will make you think your output is clamped to 1.0.
|Is it possible to launch Python scripts in Vue 7 xStream?|
It's possible to launch them from the Vue interface to edit the scene (add objects, etc.). But Python render callbacks are not supported while rendering with the target application (using the software renderer or MentalRay), so you should not add a render callback unless you only render from the Vue interface.
|Does Vue 7 xStream integration plugins support "connected" Poser content?|
Poser features that are supported in Vue 7 via a "connection" to Poser (e.g. animated figures, dynamic hair and cloth, Poser shader tree rendering, re-posing) cannot be loaded into Max/Maya/LightWave/Cinema 4D.
|I don't understand how to add the xStream shelf to Maya. How can I do it?|
At the bottom of the Maya main window, you'll find a command line prompt. If it's not there, right click and check the "Command Line" option to enable it. If you're using one of the latest versions of Maya, you should read MEL at the left of the command prompt. If it's written Python instead, then left click on Python to change it to MEL. In the command prompt, type the following command (you can copy/paste it):
|Why did I get an unsuported OpenGL warning when I launched Vue 7 xStream for the first time?|
When Vue 7 xStream launches for the first time, it checks your hardware (especially the video board) against a qualified hardware list. If you get this type of message, it does not mean your video board won't work with Vue and OpenGL. It only means that the board/driver you are using is not on our qualified hardware list. However, if you experience OpenGL crashes, you should disable OpenGL.
|Is Vue 7 xStream the successor product to Vue 6 xStream?|
Yes. For more information, please check this feature chart.
|Are all the modules Vue 7 Complete included in Vue 7 xStream?|
Yes, all technologies from Botanica, LightTune, DeepAccess, EcoSystems and Hypervue are included directly in the application. You won't need to buy them separately.
|I had a hard drive crash. Does this mean my copy-protected content is lost?|
No, it isn't lost! All you need to do is re-download your copy-protected content from Cornucopia3D. Because we understand that it may be a hassle to re-download each copy-protected item individually, you are able to automatically download and install all of your copy-protected items in one go. On the Cornucopia3D website, go to My Account and select Show Purchases. Scroll to the bottom of your account page and select Download all Copy-protected items.
|I've upgraded to Vue 7 xStream from Vue 6 xStream. Can I run both versions on the same machine?|
Yes, you can. Just remember that while you can open Vue 6 scenes in Vue 7, you will not be able to open Vue 7 scenes in Vue 6.
|How can I retrieve my serial number?|
Connect to your account and click on the "Retrieve Serial" link alongside the product registration information. If you purchased a download version, you can also access your serial number by clicking on the corresponding order in the order summary. For security reasons, we do not show serial numbers online. Serial numbers will be sent to you by e-mail.
Supported Video Boards
Vue 10 now includes an automatic configuration tool that will set all OpenGL options just after install, for optimized previewing on your video board / driver.
The following boards/chips will perform using the new Shader engine:
|Brand||Model||Required Driver Version||Supported OS||Limitations|
|nVidia||geforce 8800GT||ForceWare 190.38 + (3)||Windows only|
|nVidia||geforce 9800GT||ForceWare 190.38 + (3)||Shaded Billboards not supported on Mac|
|nVidia||GTX 260 -> 280||ForceWare 190.38 + (3)||Shaded Billboards not supported on Mac|
|nVidia||GTX 460 -> 480||ForceWare 190.38 + (3)||Shaded Billboards not supported on Mac|
|nVidia||GTX 500 Series||ForceWare 190.38 + (3)||Shaded Billboards not supported on Mac|
|nVidia||Quadro FX 1800 -> 5800||ForceWare 190.38 + (3)||Shaded Billboards not supported on Mac|
|nVidia||Quadro 4000 -> 6000||ForceWare 190.38 + (3)||Shaded Billboards not supported on Mac|
|nVidia||Quadro 600 & 2000 (GF100 based)||Any||Windows only|
|ATI||Radeon HD 26xx||Any||Mac only|
|ATI||Radeon 48xx||Catalyst 9-3, 9-4, 9-5 & 10.12 (1)||Shaded Billboards not supported on Mac|
|ATI||Radeon (HD) 5700 -> 58xx||Catalyst 9.12 +||May display some minor glitches, Shaded Billboards not supported on Mac (2)|
|ATI||Radeon 6000 Series||Any||May display some minor glitches, Shaded Billboards not supported on Mac (2)|
|ATI||FirePro V8700||Catalyst 9-3, 9-4 & 9-5||Windows only|
|ATI||FirePro V4800/5800/7800/8800||Any||Windows only. May display some minor glitches (2)|
(1) Requires a Vue 9 build superior to 9005724. Resizing editors, or really heavy scenes may generate some instability.
(2) Support for Shaded Billboards on Windows requires a Vue 9 build superior to 9005724.
(3) Warning! Do not install Nvidia Drivers 270.61. These drivers weren't certified with Vue and may present severe OpenGL issues!
Other boards (such as the nVidia GeForce 210/220/240, 300 and 300M series, 6000 and 7000 series...) may not perform using the Shader engine, but will perform using the older fixed-pipeline one.
Older boards such as Voodoo, Rage Pro, Radeon 8000 up until Geforce FX chips included, all Intel video boards, and all unrecognized boards will run in software OpenGL mode only.
Due to recent changes in the Mac OS 10.6 OpenGL implementation, which resulted in a massive slowdown of OpenGL intensive applications, Shaded Billboards are not supported at all on Mac.In any case, Vue can perform in software OpenGL regardless of the video board.
Boards that are not on this list may work with Vue, but haven't been extensively tested. If you run into any OpenGL issues, try disabling background draw and antialiasing in the Options panel. Worst case scenario: you can always run Vue in software OpenGL mode.
Warning: Laptops using Nvidia's Optimus or ATI's BinaryGFX technologies may present severe OpenGl problems. We recommend that users deactivate this option when running Vue!
Chips we do not recommend:
- All ATI Radeon prior to 4000 series.
- ATI 9000 series, X series, and HD series might work, but with fewer options, and you may experience severe slowdowns.
- ATI FireGL 5000 series.
- Intel-based GPUs and nVidia 7300 board will not work with Vue (with hw acceleration).
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