F.A.Q. - Ordering
Why are there no more boxed versions and printed reference manuals in the store?
As the leader in creation of natural digital environments, we are very aware of the need to reduce our carbon footprint, and our impact on the environment. With this in mind, we have decided to reduce our production of unnecessary paper-based products. This means we will no longer offer Boxed references for all Vue products going forward.
However, you will still be able to order the DVD cased products (which includes the CD set, as well as the electronic version of the reference manuals).
Just because Vue can create billions of trees doesn't mean we don't care about deforestation! ;-)
What kind of shipment do you offer? What are the prices?
|We offer standard UPS Ground shipment, as well as faster 3 Day or 2nd Day FedEx shipment. Please visit our Pricelist for complete details.|
How long does it take to process orders?
|Once your order has cleared, it takes 4 business days to fulfill, except for FedEx orders that are usually processed the same day.|
If I order by FedEx, when will I get the product?
|FedEx 2nd Day means it will take one full business day in transit to reach you*. E-on software ships products based on the next available Fedex shipment after your credit card has been authorized. Orders are usually processed within 24 hours, but if your credit card cannot be authorized on the day you placed your order, then e-on software will ship your order on the next business day after it has been authorized. For example, if you place your order too late on a Friday afternoon for authorization, then e-on will authorize and attempt to ship your order the following Monday, with a target delivery by Wednesday (Tuesday is the one full business day in transit). E-on software prioritizes Fedex orders over other orders.|
*Actual delivery date is dependent on Federal Express. Orders outside the US may be subject to delay from customs. Please contact FedEx for full details.
How can I track the status of my order?
|You can monitor the status of your order in realtime using our Online Order Monitoring system. You will need to provide your order number as well as the ZIP code of the destination.|
How do I get a tracking number for my order?
|You can get the carrier's tracking number using our Online Order Monitoring system. You will need to provide your order number as well as the ZIP code of the destination. The tracking number is generally available within 24 hours of shipment.|
Do I need to sign for my package?
|If you order through FedEx or UPS, you will have to sign your package.|
Do you ship to PO Boxes?
|Sorry, neither UPS nor FedEx will deliver to PO Boxes.|
Where are products shipped from?
|If you live in the US or Canada, products are shipped from Oregon.|
If you live outside US and Canada, products are shipped from France.
What countries do you ship to?
|We ship products to all countries of the world except countries under embargo.|
What kind of payment do you accept?
|We accept Credit Cards, Checks, Paypal payments and money transfers.|
The credit cards accepted are: Visa and Master Cards. Please note we don't accept American Express Cards.
The checks should be drawn to e-on software in US$, British £ or Euros. Please note that personal checks will have to be cleared before the order can be processed. If for any reason you rather like doing a money transfer, our bank information is:
For payments in US$:
If you are living inside the US and Canada:
Bank of America, 12280 SW Canyon Rd, Beaverton, OR 97005
Routing number: 323070380, Account number 485001876447
All other countries (except Europe):
Bank Code 30003-03550, Account Number 00120602571, Key 08
IBAN: FR76 30003 03550 00120602571 08, BIC: SOGEFRPP
For payments in GB£ or Euros:
Bank Code 30003-03550, Account Number 00020602571, Key 57
IBAN: FR76 30003 03550 00020602571 57, BIC: SOGEFRPP
Please note that the cost of a money transfer, if there is any, should be supported by the customer and not by e-on software. All download versions need to be paid in US$ to our Bank of America.
Where should I send my check?
|If you live in the US or Canada, you should send your check to |
e-on software, 6107 SW Murray Blvd. #264, Beaverton, Oregon 97008-4467.
If you live outside the US and Canada, you should send your check to
e-on software europe, 68, Avenue Parmentier, 75011 Paris, France.
Who should I ask to get an invoice?
|You should get an invoice inside your package, but you can also download a printable version here (the invoice is only available once your order has shipped). You will be prompted for your order number and zip code.|
Can I get another serial number if I misplace my product serial number?
|No, it is your responsibility to keep track of your serial numbers. For boxed products, serial numbers are printed on the registration card inside the box. We recommend that you register your products as soon as you receive them. You can retrieve the serial number of registered product by logging into your account. You can also retrieve the serial numbers of products that you purchased as a download (click on the corresponding order in your account).|
The download link that you sent me has expired. What can I do?
|Simply connect to your account and click on the corresponding order in the order summary. The details of the order will be displayed with new download links.|
What is the product return policy?
|For Download Versions, you can ask our sales representatives for a refund within 5 days after the download period has expired. A 15% processing fee will be charged on the total amount to be refunded. |
For Physical (boxed) products, you will have to return the product unopened within 7 days of receipt. A 15% restocking fee will be charged on the product price. The shipping charges from our stocks to you will not be refunded. The return shipment is at your charge. You will get the refund only when the product is back to our stocks.
Products that are "Licenses Only" (such as Rendercow Packs, RenderNode Licenses, RenderBull Licenses, Vue Esprit Modules, etc.) are non returnable.
3rd Party products (such as Poser, Shade, Training materials...) are non returnable.
Please return your products to:
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