F.A.Q. - Vue 10 xStream
- I want to purchase a physical version of Vue 10, when do you intend to start shipping them?
- I've upgraded to Vue 10 xStream from Vue 9.x xStream (or Vue 8.x xStream). Can I run both versions of Vue standalone application on the same machine?
- I've upgraded to Vue 10 from Vue 9 / Vue 8. Do I need to have the previous version installed on my hard drive when installing Vue 10?
- When I load a material in Vue 10 that was created in a previous version of Vue, the material looks totally different. What should I do to get it back?
- After installing Vue 10 xStream plugin for LightWave, it seems that the plugin files and commands are called Vue7xStream. Is it normal?
- After installing Vue 10 xStream plugin for LightWave, and installing the xStream 10 menu, I get an incomplete Vue 10 xStream menu. What should I do?
- When I use Mental Ray and xStream, with a photographic exposure control in Mental Ray, I get very strange render results (with black and white areas in the atmosphere or near xStream elements).
- I'm trying to do Distributed Bucket Rendering with mentalray, but my renders are coming black.
- I have exported my native camera to Vue using the synchro plugin (VueSynch), and have synchronized the Vue camera (in Vue Standalone) with it. When I import the .vue scene in the host application with Vue xStream plugin, the synchronized Vue camera does not match the native one.
- In Maya 2009 and above, after loading the xStream shelf, I noticed all icons are duplicated.
- I want to restore the default preferences of Vue. What do I need to do?
- The Multi-Pass or G-Buffer pictures generated in the integration plug-ins are incomplete or look very strange.
- The Multi-Pass and G-Buffer pictures generated in the integration plug-ins are not anti-aliased.
- When using xStream with other plugins in my host application, I get bizarre results with my renders.
- I get constant crashes while using Vue 10 xStream in 3ds Max 2009.
- Vue 10 xStream xStream doesn't work anymore after installing a service pack for 3ds Max.
- When I rename any xStream object in Maya, I get a warning when I start the render, and the renamed object is not rendered. If later i save the Vue scene, the object is lost.
- When I render with V-Ray in Maya, the Vue scene renders black.
- When I start a new session of Maya, my viewports are blank, I don't see anything. How to restore default values for viewports and grid after xStream has changed them?
- I copy-pasted or duplicated a Vue proxy object. Why doesn't it show up on the render?
- When I animate a camera in Maya or Softimage, mental ray applies motion blur only on native objects. How can I apply motion blur on Vue objects as well?
- I got a message about an incompatibility between Vue 6 xStream and Vue 10 xStream in Maya for Mac OSX. I can't find the specified Vue 6 file to delete it manually.
- Is Vue 10 xStream compatible with LightWave 9.6?
- The xStream integration plug-in won't show up in my application.
- What is the E-on License Server, and what is it needed for?
- Can I install a Vue license on both my main computer and, say, my laptop?
- Is there a downloadable version of Vue 10 xStream?
- How do I install the downloadable version of Vue 10 xStream?
- I don't have Internet access. How can I activate my product?
- Why is the application asking me for an ativation code everytime I open Vue 10 xStream on Vista / Win 7?
- What happens if I have to re-install Vue, if I replace my computer or operating system, or if I have HD crash?
- Is there a limit to the number of times I can activate a product?
- Can I use Vue without activating it?
- What is a RenderCow?
- Is Vue 10 xStream translated into other languages than English?
- What are the system requirements for Vue 10 xStream?
- Can Vue 10 xStream standalone application import Poser objects?
- Is xStream compatible with Poser 8 and Poser Pro 2010?
- I'm importing Poser 7+ content, but the morphs are not coming in correctly.
- The extra plant species I purchased for Vue 6 or Vue 5 don't load in Vue 10 xStream.
- Can I use network rendering with xStream?
- Can I use a single xStream license for network rendering?
- Is xStream compatible with Cinema4D NET render?
- Does xStream support dual screen configurations?
- Can I use MR final gather and GI with Vue 10 xStream?
- Will xStream speed up render times of Vue elements?
- What about Vue fog and haze?
- Can I use Max/Maya/LightWave/Cinema 4D/Softimage lights on Vue elements?
- Can I control the render quality of the Vue environment separately?
- I have Vue 10 xStream. Do I also need Vue 10 Infinite?
- Can I move and animate the Vue camera and sunlight directly in Max/Maya/LightWave/Cinema 4D/XSI?
- Will I get matching motion blur between native elements and Vue environments?
- How can I see the native objects when I construct the environment in Vue?
- Can I output floating point images with xStream?
- Is it possible to launch Python scripts in Vue 10 xStream?
- Does Vue 10 xStream integration plugins support "connected" Poser content?
- I don't understand how to add the xStream shelf to Maya. How can I do it?
- Why did I get an unsuported OpenGL warning when I launched Vue 10 xStream for the first time?
- Is Vue 10 xStream the successor product to Vue 9.5 xStream?
- Are all the modules Vue 10 Complete included in Vue 10 xStream?
- I had a hard drive crash. Does this mean my license-locked content is lost?
- How can I retrieve my serial number?
- Vue 10 xStream will not load into Cinema4D - with error message "Could not load dlls"
- On windows, I've just updated my nVidia drivers to the build 270.61 (or more), and now my viewports are all black, what can I do?
|I want to purchase a physical version of Vue 10, when do you intend to start shipping them?|
|please note that Vue 10 Infinite and xStream are currently only available as downloads. We are expecting to ship the physical DVD Cased products by the third week of November 2011.|
|I've upgraded to Vue 10 xStream from Vue 9.x xStream (or Vue 8.x xStream). Can I run both versions of Vue standalone application on the same machine?|
Yes, you can. Just remember that while you can open Vue 9 / Vue 8 scenes in Vue 10, you will not be able to open Vue 10 scenes in Vue 9 / Vue 8. However, this is not possible with xStream plugins: when you install the Vue 10 xStream plugins, previous versions of the plugins are automatically uninstalled.
|I've upgraded to Vue 10 from Vue 9 / Vue 8. Do I need to have the previous version installed on my hard drive when installing Vue 10?|
|No, this is not necessary. If your Vue 10 is an upgrade from Vue 9.x or Vue 8.x, just make sure you have your previous serial # at hand while installing Vue 10.|
Note for users under maintenance: If you received your Vue 10 license as a free upgrade from Vue 9.5, your Vue 9.5 license must be activated on your user account in order to allow the activation of your Vue 10 license! This means that you must have installed Vue 9.5 and activated it at least once before being able to activate your Vue 10 license.
|When I load a material in Vue 10 that was created in a previous version of Vue, the material looks totally different. What should I do to get it back?|
To improve overall consistency, we have changed some parts of the internal code in the material and function editors (such changes occurred between Vue 8.5 and Vue 9). Because of these modifications, some compatibility problems may happen (in very particular scenarios) when loading in Vue 10 a material that was created in a previous version of Vue.
Unfortunately, this compatibility problem cannot be fixed automatically since it depends on the context such material or function is used.
However, you can easily fix it manually by following the below process:
If the material has a standard mapping (object or world) and if it has one or several "projected texture node" and an automatic projection mode, then you must multiply the scale parameter with a coefficient depending on the object which will receive the material (if the material is applied on several objects, you must duplicate the material and repeat the operation for each object).
This coefficient is:
|After installing Vue 10 xStream plugin for LightWave, it seems that the plugin files and commands are called Vue7xStream. Is it normal?|
In order to ensure compatibility with Vue 8, Vue 8.5, Vue 9 and Vue 9.5 native scenes and setups, the plugin files and folders are still called Vue7xStream in Vue 10 xStream for LightWave. If you already had Vue 8 / Vue 9 installed on your computer, the new plugin replaced your old Vue 8 / Vue 9 plugin. If you want to work with Vue 8 / Vue 9, you have to uninstall the Vue 10 plugin, using the xStream plugins uninstall program. Please refer to page 637 of the Reference Manual to know more about Versioning.
|After installing Vue 10 xStream plugin for LightWave, and installing the xStream 10 menu, I get an incomplete Vue 10 xStream menu. What should I do?|
If the xStream 9.0/9.5 (or 8.0/8.5) menus have been loaded in LightWave, it can happen that you can't load the xStream 10 menus correctly.
Warning! Even after removing the old menu with the LightWave interface (see above), the Vue 10 menu can still be incomplete. The bug often happens in Vista/Windows 7. It is certainly caused by a problem in the handling of menus by LightWave. To fix it, here are the steps to follow:
1- Close LightWave.
2- Delete the configuration files of LightWave, containing the menu layout. They are located in the user folder:
where [XXX] depends on you version of LightWave and your system.
3- Open LightWave again, and add the Vue 9 xStream menu again (following the instructions which can be found in the Vue 9 Reference Manual).
|When I use Mental Ray and xStream, with a photographic exposure control in Mental Ray, I get very strange render results (with black and white areas in the atmosphere or near xStream elements).|
For xStream to be compatible with exposure control in Mental Ray, you should always check the option "Process Background and Environment Maps" in 3DS Max Environment options (available from menu Rendering > Environment..., in Max, in the Exposure Control options).
|I'm trying to do Distributed Bucket Rendering with mentalray, but my renders are coming black.|
In order to use DBR with mentalray, you need to dissociate the Vue "scene file" from the main scene file, and copy it on each satellite (to a similar location on all of the nodes). To dissociate the Vue scene from the main host file, go to xStream options (menu [xStream > Files > Options...]) and untick the option "Incorporate Vue scene in 3DS Max scene file". Close the Options dialog. You will have to choose a path for your Vue scene. Once this is done, save the 3DS Max scene too, and copy the .vue file you have just chosen to all nodes before starting the DBR render.
|I have exported my native camera to Vue using the synchro plugin (VueSynch), and have synchronized the Vue camera (in Vue Standalone) with it. When I import the .vue scene in the host application with Vue xStream plugin, the synchronized Vue camera does not match the native one.|
Indeed, the conversion of animated Vue cameras into the host application through xStream does not take all parameters into account (it ignores focal, for instance). It will be improved in a future version. By the way, in this particular case, this is not a problem: you should just use the original native camera instead!
|In Maya 2009 and above, after loading the xStream shelf, I noticed all icons are duplicated.|
This is a known bug in Maya. From the Release Notes of Maya 2010, a workaround is listed:
|I want to restore the default preferences of Vue. What do I need to do?|
Restoring default preferences can be useful in the following cases:
Restoring the default preferences is done by deleting the following folder:
|The Multi-Pass or G-Buffer pictures generated in the integration plug-ins are incomplete or look very strange.|
For xStream to calculate multipass correctly withing Mental Ray or V-Ray, the minimum sampling level should be at 0 or higher (in the Raytrace/scanline quality, in MR / VR's Anti-Aliasing options). If the value is lower than 0, Mental Ray will render only 1 pixel out of 4/8/16 etc., which will not allow xStream to generate a complete MultiPass / G-Buffer.
|The Multi-Pass and G-Buffer pictures generated in the integration plug-ins are not anti-aliased.|
This is a known limitation of xStream integration plug-ins, which cannot be fixed for now, because it is tightly linked to the way the native renderers communicate with the xStream renderer.
|When using xStream with other plugins in my host application, I get bizarre results with my renders.|
The xStream plugins are considered by the host application as volumetric plugins. Some volumetric plugins are sometimes incompatible when used together (such as xStream plugins and some fur tools for Cinema 4D for instance) resulting in strange artefacts in your renders. If you intend to use several volumetric plugins in your workflow, we recommend that you try the Vue xStream PLE to make sure your current setup will be compatible.
|I get constant crashes while using Vue 10 xStream in 3ds Max 2009.|
A bug in the release version of 3ds Max 2009 makes the application instable when the scene becomes complex, especially in terms of viewport rendering. Because xStream scenes use a lot of geometry, textures, etc. 3ds Max becomes much instable when doing simple things like panning the view. This bug has been fixed in 3ds Max 2009 SP1, so it is highly suggested to install this service pack before installing Vue 10 xStream.
|Vue 10 xStream xStream doesn't work anymore after installing a service pack for 3ds Max.|
When installing a service pack for 3ds Max, the configuration files for mental ray may be reset. These files normally contain information to register the xStream shader in mental ray. In order to resotre this information, you need to reinstall the plugin using the xStream plugins installer found on the cd, or the whole application. Applying an update won't restore this information.
|When I rename any xStream object in Maya, I get a warning when I start the render, and the renamed object is not rendered. If later i save the Vue scene, the object is lost.|
This is a known bug in Vue 10 xStream for Maya (which will be fixed in a future version). In Vue 10 xStream for Maya, you should NEVER RENAME Vue objects from Maya interface
|When I render with V-Ray in Maya, the Vue scene renders black.|
If V-Ray is already loaded and selected as the active renderer when you're loading/creating the Vue scene in Maya, then xStream will setup the connection between the xStream shader and V-Ray. If V-Ray has not yet been loaded and selected as the active renderer, this connection is made when first rendering your Vue scene with V-Ray, but the changes occur only after the end of the render. So, if you're rendering again your scene, it should render correctly this time. It is therefore suggested to load and configure V-Ray before creating the Vue scene, so that you won't experience any black render.
|When I start a new session of Maya, my viewports are blank, I don't see anything. How to restore default values for viewports and grid after xStream has changed them?|
In order to allow the edition of large scenes, typically landscapes, the xStream plug-in changes the viewport and grid settings of the Maya scene. In some cases, especially if Maya is not exited normally (either killed by user or a crash occured), the default values are not restored, and these modified values will be used by Maya as default values. You can restore original values by deleting your Maya preference files, which are located in your user folder (please refer to Maya documentation to know the exact location depending on the version of Maya and your operating system). A menu entry has been added to Vue xStream to allow you to restore these settings without the need to delete all your preferences. This menu entry can be found in the xStream menu: Maya UI|Restore grid and viewports.
|I copy-pasted or duplicated a Vue proxy object. Why doesn't it show up on the render?|
In order to properly duplicate a Vue proxy object, you need to use the commands from the xStream menu (Vue10xStream|Edit|Cut, Vue10xStream|Edit|Copy, Vue10xStream|Edit|Paste or Vue10xStream|Edit|Duplicate).
|When I animate a camera in Maya or Softimage, mental ray applies motion blur only on native objects. How can I apply motion blur on Vue objects as well?|
In Maya and Softimage, by default, camera motion blur in mental ray is not computed using raytracing, but using scanline (to speed up rendering). This is not compatible with xStream so you need to make sure the motion blur is computed by mental ray's raytracing engine. In Maya, open the mental ray render options dialog, and in the "rendering features" section, select "Raytracing" instead of "Scanline" or "Rasterizer". In Softimage, in the Render Manager dialog, in the "Rendering" tab of mental ray settings, select "Raytracing" as the Type of Primary Rays. In 3ds Max, scanline is automatically disabled by the xStream plug-in.
|I got a message about an incompatibility between Vue 6 xStream and Vue 10 xStream in Maya for Mac OSX. I can't find the specified Vue 6 file to delete it manually.|
The file to rename is located here (path is given for Maya 2008):
If there is a problem with permissions (ie. an error tells you "permission denied") you should type the above command with sudo at the beginning of the line (just before the mv). You will be asked to enter your MacOSX administrator password.
|Is Vue 10 xStream compatible with LightWave 9.6?|
Vue 10 xStream is compatible with LightWave 9.6. Actually, the same version of the plug-in can be used in either LightWave 9.5 and LightWave 9.6.
|The xStream integration plug-in won't show up in my application.|
Only applications listed in the Requirements page of the Vue 10 xStream product will be able to load the integration plug-in. If your application is older than the ones listed in the Requirements page, the plug-in won't work. If your host application was released after the release of Vue 10 xStream (and before a newer version of Vue is released), you can find a Plugins Installer in the latest update's download page, which will let you install the plug-in for all versions, including new ones.
|What is the E-on License Server, and what is it needed for?|
The E-on License Server is a specific application that you can use to hand out Vue Licenses on Demand. It will turn any Vue license into a floating one. It is usually used in multi-user environments. Example: You are running a studio with 8 computers on a network. There are two artists who use Vue, but they need to access it from any one of the 8 computers. With 2 Vue licenses added to the E-onLicense Server, these artists will be able to run Vue on any two computers at the same time.
|Can I install a Vue license on both my main computer and, say, my laptop?|
Yes, you will simply need to activate the license for your laptop as well.
|Is there a downloadable version of Vue 10 xStream?|
Yes, you can purchase the downloadable version of Vue 10 xStream from our online store.
|How do I install the downloadable version of Vue 10 xStream?|
When you complete your order of Vue 10 xStream, you will receive a link to a Vue 10 xStream downloader. Simply double-click on this downloader application to download the Vue 10 xStream CD. The content of the Vue 10 xStream CD will be saved at the location of your choice. You can burn this folder to CD for backup. Launch the installer application to complete the installation of Vue 10 xStream.
|I don't have Internet access. How can I activate my product?|
If the computer running Vue is not connected to the internet, but you have access to the internet otherwise, please visit the following page: https://secure.e-onsoftware.com/register/vue10xstream. If you already have an account with e-on software and your account information isn't automatically located, log into your account manually. Fill-out the registration form. Don't forget to enter your installation code into the appropriate field (the number that starts with "INST-"). Press "Activate", wait while your activation code is generated, then copy the activation code into the Activation dialog of the computer running Vue and press "Finalize activation".
|Why is the application asking me for an ativation code everytime I open Vue 10 xStream on Vista / Win 7?|
For security reasons, Vista / Win 7 prevents the access to system files. So your activation code is not stored in the system from the start. The only solution to circumvent this, is to right click on the Vue icon and select "Run as admin". The aplication will ask you once again for your Activation code, but will store it in the system files and will not ask for it afterwards. This procedure has to be done only once. After that you can simply launch Vue by double clicking on the Icon as usual.
|What happens if I have to re-install Vue, if I replace my computer or operating system, or if I have HD crash?|
Just re-install Vue and repeat the activation process, if needed.
|Is there a limit to the number of times I can activate a product?|
There is no limit to the number of times you can activate a product for the same system (e.g. after reinstalling the product, replacing your operating system, or recovering from a hard drive crash - see above). However, there is a reasonable limit to the number of different systems for which you can activate a product.
|Can I use Vue without activating it?|
Yes, you an install and run Vue without acivating it. The program wil operate normally, but images will be rendered with a watermark, and the files you create will only be readable on your system.
|What is a RenderCow?|
|RenderCow is the name of Vue's standalone multi-processor network rendering engine. A RenderCow must be installed on each computer that is to take part in the network rendering of Vue environments. You can install up to 5 Rendercows with a basic license. You can extend this by purchasing additional RenderCow license packages. RenderCows can only render Vue content.|
If you are rendering integrated Vue environments created with xStream, you will need xStream RenderNode licenses instead. Please read this page for more information about network rendering with Vue.
|Is Vue 10 xStream translated into other languages than English?|
No, Vue 10 xStream is only available in English.
|What are the system requirements for Vue 10 xStream?|
Both Macintosh and Windows systems requirements are available at this page.
|Can Vue 10 xStream standalone application import Poser objects?|
Yes, you can import static and animated Poser content directly in Vue 10 xStream, including dynamic hair and cloth!
|Is xStream compatible with Poser 8 and Poser Pro 2010?|
Yes, Vue 10 xStream is compatible with Poser 8 and Poser Pro 2010. Be sure to point to the directory that the Poser.exe file is located in the Vue Options panel, General Options tab, and select the Configure Poser Import button. Vue 10 xStream ships with 3 different Poser SDKs to choose from. Please read this page for more information.
|I'm importing Poser 7+ content, but the morphs are not coming in correctly.|
Please switch off External Binary Morph Target support on the Misc tab of the General Preferences dialog (CTRL/CMD+K) in Poser before saving your PZ3/PZZ for import into Vue.
|The extra plant species I purchased for Vue 6 or Vue 5 don't load in Vue 10 xStream.|
The plant format has changed significantly. You need to obtain new versions of the plants from Cornucopia3D.com. Please contact firstname.lastname@example.org with your plant keys and the serial number of the product for which you purchased them. The corresponding plants will be added to your Cornucopia3D account so that you can download them. Contact email@example.com for any further questions.
|Can I use network rendering with xStream?|
Yes. You can use any Max/Maya/LightWave/Cinema 4D/Softimage distributed network rendering solution (such as Backburner).
|Can I use a single xStream license for network rendering?|
You need to purchase a separate license for each render node. You can either use full blown licenses, or the cheaper "Vue 10 xStream Render Node" network-render-only licenses.
|Is xStream compatible with Cinema4D NET render?|
Yes. On both Windows and Macintosh.
|Does xStream support dual screen configurations?|
If you're using a NVIDIA video board, you should select the Span option instead of the Dualview one, or else your target application may behave incorrectly (not possible to select native objects anymore, for instance). If you're getting a problem not fixed by this solution, you should first try to disable the dual-screen and see if the problem persists. If the problem is indeed caused by the dual-screen mode, you should update your drivers to the latest version available before contacting our technical support.
|Can I use MR final gather and GI with Vue 10 xStream?|
Yes. When final gather is on, MR uses the Vue atmosphere as a skylight. The color and intensity of the skylight is further affected by the Vue GI settings. This ensures a perfect match between the Vue environment and the indirect lighting. However, xStream gives you the option to disconnect MR from the Vue GI settings, if you wish to control them separately.
|Will xStream speed up render times of Vue elements?|
The rendering of Vue elements in Max/Maya/LightWave/Cinema 4D/Softimage is done by the same render engine as Vue 10 Infinite/xStream core, which is designed to handle huge polygon counts. Therefore, render times will be the same as in Vue 10 Infinite/xStream standalone application.
|What about Vue fog and haze?|
Vue haze and fog settings (including altitude-dependent fog) are part of the xStream environment shader, so they equally affect both Vue and native elements.
|Can I use Max/Maya/LightWave/Cinema 4D/Softimage lights on Vue elements?|
Yes. Any native lights can optionally affect the Vue elements. Area lights are converted to Vue point lights.
|Can I control the render quality of the Vue environment separately?|
In automatic mode, the Vue render quality is linked to the native renderer settings. In manual mode, Vue render settings are independent.
|I have Vue 10 xStream. Do I also need Vue 10 Infinite?|
No. Vue 10 xStream includes all the tools available in Vue 10 Infinite. When running in standalone mode, Vue 10 xStream behaves exactly like Vue 10 Infinite. The only difference between xStream and Infinite is that, on top of the standalone mode, xStream also lets you integrate your environments inside other 3D applications, whereas Infinite only operates as a standalone application.
|Can I move and animate the Vue camera and sunlight directly in Max/Maya/LightWave/Cinema 4D/XSI?|
Yes. Since the Vue camera and sunlight are converted into their native counterparts, they can be moved and animated just like any native Max/Maya/LightWave/Cinema 4D camera and light.
|Will I get matching motion blur between native elements and Vue environments?|
Motion blur settings in Max/Maya/LightWave/Cinema 4D/XSI will also affect Vue elements. Motion blur is equally applied to all the elements in the scene. You can disable motion blur for the Vue scene, as you would for any native object. Post-processed motion blur effects and Vue 2.5 motion blur cannot be used with xStream.
|How can I see the native objects when I construct the environment in Vue?|
You can export any Max/Maya/LightWave/Cinema 4D/XSI object or scene to Vue as reference guides, and delete these objects once you combine the scenes with xStream.
|Can I output floating point images with xStream?|
In order to get a floating point output, you should first select a compatible format in the target application renderer: HDR and EXR are two formats that allow such output. Then, you should open the xStream options dialog and uncheck the "Apply Vue's Post Processing filters" so that the "natural film response" filter won't be applied. If it's enabled, a logarithmic filter is applied to the output, which will make you think your output is clamped to 1.0.
|Is it possible to launch Python scripts in Vue 10 xStream?|
It's possible to launch them from the Vue interface to edit the scene (add objects, etc.). But Python render callbacks are not supported while rendering with the target application (using the software renderer or MentalRay), so you should not add a render callback unless you only render from the Vue interface.
|Does Vue 10 xStream integration plugins support "connected" Poser content?|
Poser features that are supported in Vue 10 via a "connection" to Poser (e.g. animated figures, dynamic hair and cloth, Poser shader tree rendering, re-posing) cannot be loaded into Max/Maya/LightWave/Cinema 4D.
|I don't understand how to add the xStream shelf to Maya. How can I do it?|
All you need to do is use the Vue 10 xStream menu, and select the "Maya UI|Load xStream shelf".
|Why did I get an unsuported OpenGL warning when I launched Vue 10 xStream for the first time?|
When Vue 10 xStream launches for the first time, it checks your hardware (especially the video board) against a qualified hardware list. If you get this type of message, it does not mean your video board won't work with Vue and OpenGL. It only means that the board/driver you are using is not on our qualified hardware list. However, if you experience OpenGL crashes, you should disable OpenGL.
|Is Vue 10 xStream the successor product to Vue 9.5 xStream?|
Yes. For more information, please check this full feature list.
|Are all the modules Vue 10 Complete included in Vue 10 xStream?|
Yes, all technologies from 3DImport, RenderUP, KronosFX, Exporter, AdvancedGraph, Zephyr, EcoPainter, Botanica, LightTune, DeepAccess, EcoSystems, Hypervue are included directly in the application. You won't need to buy them separately.
|I had a hard drive crash. Does this mean my license-locked content is lost?|
No, it isn't lost! All you need to do is re-download your license-locked content from Cornucopia3D. Because we understand that it may be a hassle to re-download each license-locked item individually, you are able to automatically download and install all of your license-locked items in one go. On the Cornucopia3D website, go to My Account and select Show Purchases. Scroll to the bottom of your account page and select Download all license-locked items.
|How can I retrieve my serial number?|
Connect to your account and click on the "Retrieve Serial" link alongside the product registration information. If you purchased a download version, you can also access your serial number by clicking on the corresponding order in the order summary. For security reasons, we do not show serial numbers online. Serial numbers will be sent to you by e-mail.
|Vue 10 xStream will not load into Cinema4D - with error message "Could not load dlls"|
It might be related to conflicts with other Cinema4D plugins: Planet X Generator, for instance is not compatible with xStream.
|On windows, I've just updated my nVidia drivers to the build 270.61 (or more), and now my viewports are all black, what can I do?|
The latest nVidia drivers may not be compatible with old build numbers or older versions of Vue. However, you can correct this issue easily by downloading this file and unzipping it in your Application folder (by default, in your program files directory /e-on software/Vue [version]/Application/).
Supported Video Boards
Vue 10 now includes an automatic configuration tool that will set all OpenGL options just after install, for optimized previewing on your video board / driver.
The following boards/chips will perform using the new Shader engine:
|Brand||Model||Required Driver Version||Supported OS||Limitations|
|nVidia||geforce 8800GT||ForceWare 190.38 + (3)||Windows only|
|nVidia||geforce 9800GT||ForceWare 190.38 + (3)||Shaded Billboards not supported on Mac|
|nVidia||GTX 260 -> 280||ForceWare 190.38 + (3)||Shaded Billboards not supported on Mac|
|nVidia||GTX 460 -> 480||ForceWare 190.38 + (3)||Shaded Billboards not supported on Mac|
|nVidia||GTX 500 Series||ForceWare 190.38 + (3)||Shaded Billboards not supported on Mac|
|nVidia||Quadro FX 1800 -> 5800||ForceWare 190.38 + (3)||Shaded Billboards not supported on Mac|
|nVidia||Quadro 4000 -> 6000||ForceWare 190.38 + (3)||Shaded Billboards not supported on Mac|
|nVidia||Quadro 600 & 2000 (GF100 based)||Any||Windows only|
|ATI||Radeon HD 26xx||Any||Mac only|
|ATI||Radeon 48xx||Catalyst 9-3, 9-4, 9-5 & 10.12 (1)||Shaded Billboards not supported on Mac|
|ATI||Radeon (HD) 5700 -> 58xx||Catalyst 9.12 +||May display some minor glitches, Shaded Billboards not supported on Mac (2)|
|ATI||Radeon 6000 Series||Any||May display some minor glitches, Shaded Billboards not supported on Mac (2)|
|ATI||FirePro V8700||Catalyst 9-3, 9-4 & 9-5||Windows only|
|ATI||FirePro V4800/5800/7800/8800||Any||Windows only. May display some minor glitches (2)|
(1) Requires a Vue 9 build superior to 9005724. Resizing editors, or really heavy scenes may generate some instability.
(2) Support for Shaded Billboards on Windows requires a Vue 9 build superior to 9005724.
(3) Warning! Do not install Nvidia Drivers 270.61. These drivers weren't certified with Vue and may present severe OpenGL issues!
Other boards (such as the nVidia GeForce 210/220/240, 300 and 300M series, 6000 and 7000 series...) may not perform using the Shader engine, but will perform using the older fixed-pipeline one.
Older boards such as Voodoo, Rage Pro, Radeon 8000 up until Geforce FX chips included, all Intel video boards, and all unrecognized boards will run in software OpenGL mode only.
Due to recent changes in the Mac OS 10.6 OpenGL implementation, which resulted in a massive slowdown of OpenGL intensive applications, Shaded Billboards are not supported at all on Mac.In any case, Vue can perform in software OpenGL regardless of the video board.
Boards that are not on this list may work with Vue, but haven't been extensively tested. If you run into any OpenGL issues, try disabling background draw and antialiasing in the Options panel. Worst case scenario: you can always run Vue in software OpenGL mode.
Warning: Laptops using Nvidia's Optimus or ATI's BinaryGFX technologies may present severe OpenGl problems. We recommend that users deactivate this option when running Vue!
Chips we do not recommend:
- All ATI Radeon prior to 4000 series.
- ATI 9000 series, X series, and HD series might work, but with fewer options, and you may experience severe slowdowns.
- ATI FireGL 5000 series.
- Intel-based GPUs and nVidia 7300 board will not work with Vue (with hw acceleration).
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