I installed Lumen RT2 but it doesn't work

[Phillip Ureno]

Hello:

I recently purchased and downloaded Lumen RT2.
It installed fine and I activated it fine but it doesn't work.

The button,s show up in my sketchup but when I press them nothing happens.

I've uninstalled the reinstalled twice and still nothing.

Any ideas?

Thanks,

phil

[Steve Bell]

Check the Ruby error console to see if there are any messages in there. If problems persist, contact tech support.

[Phillip Ureno]

Thanks Steve:
Not sure what a Ruby Error Console is or where to find it.
I ended up uninstalling Lumen RT2-64bit and installed Lumen RT2-32 bit even though my machine is a 64 bit.
Now the buttons work but now it won't regen without it locking up and giving me the following error:
"This application has requested the Runtime to terminate it in an unusual way."
I've contacted support over a week ago but nothing.

[Steve Bell]

What do you mean "nothing"?
You opened a ticket and never heard back? Can you tell me the I'd of your ticket so I can find what is wrong?

Thanks!

[Phillip Ureno]

Issue #1330630879
All I got was Lee saying it would be forwarded to the Techs.
It may have but I think it got lost in the "paperwork".

I have to show this to a client in a week.

Can you help me Steve?

What's unusual is that the trial version worked but the paid for version doesn't.

[Steve Bell]

Hi Phillip,

I checked your support ticket and see you have a conversation going on with John Canver on our team. Hopefully he'll be able to solve your problems.

Thank you for your patience.
Best regards